An onsite IT technician nowadays is not a necessity. When properly deployed, remote support can solve most challenges. Remote support providers through tooling have valuable insights into what is going on at the customer location and are able to interact remotely.
In international environments with global IT support, it sometimes can be challenging when your existing internal or external customer opens a new office where only remote support by your organization can be offered but a certain level on onsite support is needed. This due to initial installation and configuration tasks but also when due to hardware replacement.
In a fast-growing city like Shanghai, Blue Orange supports organizations with project- and subscription-based onsite and remote IT support directly by our organization or in such a way that we act as an extension of your remote/overseas IT department. We also corporate with international IT Managed Service Providers that have no physical presence in Shanghai but that need project-based onsite support at their internal and external customers.
Through collaboration with your overseas global IT organization, we are able to offer on-site IT support completely or partially coordinated by your organization. Our professional multilanguage support team, will ensure your customers get the same level of IT support as they get from you!
Every organization is unique, and their technology solutions are as varied as their business themselves.
We supply service options from remote support, response contracts, to onsite technicians, or any combination. Finding the right solution for each circumstance is a source of pride at Blue Orange.
For effective onsite support, it’s crucial to establish a joint understanding the challenge. We are your eyes, ears, and hands onsite.
IT support solving unforeseen IT challenges at your customer’s office. Completely in syncronization with your ITIL standards including pro-active feedback and support.