You need IT support now (only emergencies)? Send us an email at support@lancheng.ltd and clearly state "URGENT" in the email subject. You can also call us at (+86) 181 1739 8581
(English, Dutch, Germany language support).
Even if you are not yet a customer of ours, we will try to provide IT support after analyzing the situation and verifying that we have an IT expert available to support you. Based on the complexity we will give you a fixed price or an estimation regarding how much time it will take us to fix your IT challenge including our hourly tariff.
Examples of IT emergencies:
- Broken production PC/Server/Laptop
- CRM/ERP offline
- Data lost on pc/laptop/server
- Data/system access issue
- Database offline
- DNS issues
- Email offline
- File server offline
- Hosting offline
- Internet access issues
- IT Backup issues
- Malware/virus/spam infection
- Network offline
- Security breach
- Spam blacklisting
- VPS server offline
- Website offline/broken/infected
- Any other IT issue that needs instant IT support due to the fact your organization can’t work.
Something not working but still able to work? Use our IT ticket support system. Towards our existing customers we will reply with the SLA agreed time frame.
Open Support Ticket System
Not yet a customer? You can still submit a ticket. Please leave your telephone number (in the description) so we can contact you directly. We will try to solve your IT question based on a fixed rate and a estimated time of resolution.
Want to know more about our IT support services? Send an email to info@lancheng.ltd or use our contact form. We will reply you within 48 hours to answer your questions, listen to your challenges and show what we can do for you.
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Managed Escalation Process.
All requests and incidents go through an ITIL-based process monitored and managed by an experienced IT manager.
Online Ticketing & Tracking System. Monitor the status of tasks & troubleshooting activities, as well as service activity reports via our easy to use online customer portal
Supporting Email, Phone, and Portal.
Single point of contact in English, German, Dutch, and Chinese for all technical support via our telephone number, online support portal or by email.
Real-time Around the Clock IT monitoring.
Including an online portal for customers to check Up-Time and Activity Metrics. Combined with 24/7, 8/6, 10/6, 10/5 or 8/5 SLA based IT support.
Documentation by Default
Well structured and information dense IT documentation for all managed systems and project activities.
Competitive pricing
In-house IT hardware and software purchasing. Including installation and setup services.
Blue Orange | 岚橙
Songjiang Caoheijng High Tech
No. 258 Xinzhuan Road
Building 34, 5th floor
Shanghai, China
Email: info@lancheng.ltd
Mo-Sa 09:00 - 18:00 (GMT +8)
Phone (EN/NL/DE):
(+86) 181 1739 8581
Phone (ZH):
(+86) 176 0210 8581
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