Microsoft Office 365 Support

Faster access to what you need

Why choose for Office 365?

Have you ever had the worry of losing connection to your email and documents due to server downtime? How about having to deal with confusing licensing issues? Does it seem unnecessary to have to buy an additional server just for your email? How about the accessibility in China?

When Microsoft set out to make Office 365, their mission was to address the business concerns surrounding email and the Office suite of products, turning this into an administrative duty rather then a technical chore.

At Blue Orange, we use Office 365 internally for mail, document creation, online collaboration, file management including backup, infrastructure security and project management. We encourage our clients to have a look at Office 365 and experience its benefits. Here is why.

Micosoft Office 365

Top 8 reasons why to choose for MS Office 365



Office 365 keeps customers’ data safe in state-of-the-art access-controlled data centers and secure mobile access for users. Office 365 customers know where data resides, who can access it, and what Microsoft does with it. Microsoft is focused on providing feature-rich, enterprise-grade productivity solutions, and enterprise software and services form the core of our business



Office 365 is designed to meet enterprise security requirements through strong governance and security-aware engineering at every step. We proactively monitor our services to protect from both known and unknown threats, and we approach security with enterprise businesses top of mind. Office 365 is hosted in Microsoft’s network of highly available data centers, built and operated with a defense-in-depth approach to people, processes, and technology. Microsoft Forefront™ Online Protection for Exchange, included with Office 365, protects organizations against viruses and spam and is highly configurable to meet business needs. User connections to the service are protected with Secure Sockets Layer/Transport Layer Security (SSL/TLS) encryption.


IT & Data Compliance

With Office 365, compliance doesn’t have to be a barrier between the business and the cloud. It’s the first major cloud-based productivity service to employ security frameworks based on International Standards Organization (ISO/IEC 27001:2005) standards and is ISO 27001 certified by independent auditors. Office 365 is also contractually committed to the EU Model Clauses and HIPAA Business Associate Agreements. Furthermore, Exchange Online includes comprehensive, integrated archiving and e-discovery tools, making it possible for many organizations to meet compliance and governance requirements within a single infrastructure.  Therefor Office 365 supports GDPR, AVG & CDPR.


Global access (also in China)

Workers need to remain productive no matter where they are. Office 365 allows businesses to achieve this commitment to employees by delivering a consistent and optimized experience across PCs, mobile devices, and browsers. With Office on the desktop, users can get work done when they are offline. Archived emails and documents are accessible to employees, allowing them to work efficiently without Internet connectivity. Google Apps is accessible only via the web, so without Internet connectivity, employees do not have the same level of functionality for viewing or editing email and documents. This can cause a lot of issues when working in China where without a government certified VPN solutions your a not able to access Google Apps.



A business may not be ready to move all its information to the cloud at once. With Office 365, customers can choose between a pure cloud environment, an on-premises solution, or a hybrid environment that integrates cloud services into an on-premises IT infrastructure. Customers can move some users to the cloud and keep others on-premises for compliance or operational reasons. This enables customers to move to the cloud at a pace that makes sense for their business. If they choose a hybrid infrastructure, users will likely never know the difference, and customers can use the same management tools across online and on-premises servers.


Features and capabilities

Office 365 includes industry-leading email powered by Exchange Online, one-click voice and video conferencing with Lync Online, and flexible and powerful team collaboration with SharePoint Online. These online Office servers integrate seamlessly with the Microsoft Office desktop applications that users rely on every day. Microsoft has been perfecting Office productivity applications for decades, and Office 365 is a natural extension of that process. Office 365 includes:

Bringing all your email, calendar events, and files together so you don't have to.

Document processing and creation including document collaboration and advanced editing tools.

Advanced spreadsheet program that included features like calculation, graphing tools, and pivot tables

Presentation software for meetings, industry talks and business proposals.

An easy-to-use tool for creating business applications, from templates or from scratch.

Onedrive for business
Microsoft’s OneDrive cloud storage service lets you access your files wherever you are. 

Exchange Online
A hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service. It gives users access to email, calendar, contacts, and tasks from PCs, the web, and mobile devices.

A cloud-based service that helps organizations share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization.

Microsoft Teams
A cloud-based team collaboration software that includes business messaging, calling, video meetings and file sharing.


SLA: 99.9%

Customers need a guaranteed solution and something valuable in exchange if that guarantee is not met. Customers recognize that outages may occur, but when a business loses productivity, a responsible enterprise vendor should assume responsibility and help the customer. Office 365 is built for reliability, availability, and performance. Its proven service is powered by the enterprise ready email and collaboration products that businesses have been using for decades. Because of this commitment to businesses, Microsoft is one of the few cloud services providers that offer a financially backed service level agreement (SLA) when any Office 365 service drops below 99.9 percent availability.


MS Office Support

When customers call a company for support, they don’t want to be told that they’ll be called back. Office 365 Enterprise plans deliver multilingual 24/7 phone support for even single-user outages. Office 365 is there to help from licensing to deployment and daily use and has more than 42,000 partners ready to help evaluate or deploy Office 365. Customers can work directly with Microsoft to deploy Office 365 with the CloudVantage program, which provides the highest level of service and support.

IT Services and Solutions

Need advice or want to request a quote?

Can I use Micosoft Office 365 in China?

Yes, you can use Office 365 in China, either the local version operated by 21Vianet (a carrier-neutral internet data center services provider in China), or the international version.

The biggest advantage of Office 365 is that is more accessible in China then its international competitor Google. Google G-suite is almost completely blocked in China making it impossible to access their services in a stable, effective, and low cost way without acquiring expensive government certified VPN solutions.

There are a number of challenges that you need to consider before choosing Office 365 that are mostly based how and where data is stored and processed. At Blue Orange we analyze what is best for your organization and help you plan and setup Office 365 in such a way, that it complies to international and national privacy and security legislation.


Blue Orange | 岚橙
Songjiang Caoheijng High Tech
No. 258 Xinzhuan Road
Building 34, 5th floor
Shanghai, China


Mo-Sa  09:00  - 18:00 (GMT +8)
Phone (EN/NL/DE):
(+86) 181 1739 8581
Phone (ZH):
(+86) 176 0210 8581